1. Overview
This Privacy Policy explains how Omrite AI collects, uses, stores and shares information when you visit our website, contact us, purchase services or use an Omrite AI solution. Our services currently include custom AI agent deployments and related implementation, integration, support and usage services. We are also developing a self-service Omrite AI platform.
2. Information we collect
Information you provide
- Name, work email address, phone number, company name and job information.
- Messages, support requests, demo enquiries and other communications you send us.
- Business content you provide for an AI deployment, such as approved website content, documents, FAQs, workflows and configuration information.
- Account and organization information when account-based services become available.
Service and technical information
- IP address, browser/device information, timestamps and basic server/security logs.
- Usage information generated while operating an Omrite AI solution, such as conversation events, feature usage, errors and performance information.
Payments
Payment information may be processed by payment providers such as Stripe. We do not need to store your full card number on our systems when a payment provider processes the transaction.
3. How we use information
- Provide, configure, operate and support Omrite AI services.
- Respond to enquiries, prepare proposals and manage customer relationships.
- Process payments, maintain billing records and prevent fraud or abuse.
- Secure, troubleshoot, monitor and improve our services.
- Develop new Omrite AI features and platform capabilities.
- Comply with legal obligations and enforce agreements.
We do not sell personal information to advertisers.
4. AI and service providers
Omrite AI may use third-party infrastructure, cloud, payment, communications and AI technology providers to deliver services. Depending on the deployment, approved information or conversation content may be sent to an AI model provider for processing so that the service can generate a response or complete an approved task.
We select providers based on the needs of the service and may change underlying providers as the platform develops. Customer-facing Omrite AI services remain subject to the configuration, permissions and agreements applicable to the deployment.
6. Retention and security
We retain information for as long as reasonably necessary to provide the service, meet contractual and legal obligations, resolve disputes and maintain security records. Retention may vary by customer deployment and may be specified in a separate agreement.
We use reasonable administrative and technical safeguards appropriate to the nature of the service. No online service can guarantee absolute security.
7. Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of or a copy of certain personal information. You may also object to certain processing. To make a request, contact us using the email below. We may need to verify your identity before completing a request.
8. International processing
Our service providers may process information in countries other than the country where you are located. Where required, we use appropriate contractual or other safeguards for such transfers.
9. Children
Omrite AI is designed for businesses and business users. Our general services are not intentionally directed to children. A customer-specific deployment intended for younger users may be subject to additional terms and safeguards agreed with that customer.
10. Changes to this policy
We may update this Privacy Policy as Omrite AI develops or legal requirements change. The date at the top of this page shows the latest revision.
11. Contact
Email: support@ai.omrite.com